Shipping policy

I’ve placed my order! When can I expect to receive it?

We work closely with our couriers to ensure your order reaches you as soon as possible. You can expect your order within 3 – 5 business days.

 

Where do you ship?

We only ship within New Zealand.

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Can I pick up my order and where from?

Yes you can, Pick up address is the same address as the salon. Please make sure you have a confirmation email stating that your order is in stock first or call us at 021753327. Pick ups are between 10am-6pm Tuesday to Thursday and until 4pm on Fridays.

 

When will my order ship?

You place your order, we process your order, then we ship your order.

Processing can take up to 5 business days. Once it is dispatched, your courier will take it from there. You’ll get a shipment notification with a tracking number as soon as your package ships. Keep an eye on the mail!

 

I'm having problems with my tracking number:

Sometimes it takes the courier 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to via enquiry@caci.co.nz and we will do our best to help you.

 

How can I edit my shipping address?

If your order is shipping to an incorrect address or you want to change where it is being shipped to, please use your tracking link to adjust your address via Courier link or email lisa@ladypink.co.nz

 

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